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Other Inquiries/Comments or Requests

Items for Agreement When Making an Inquiry

When making an inquiry, first please agree to the following items and then fill in the inquiry form.

  • The Frequently Asked Questions lists many questions that are often asked by customers. Please check the FAQ before making an inquiry.
  • When making an inquiry, please correctly fill in the information and your contact details on the inquiry form at the bottom of the page. We may respond to your inquiry by phone in order to confirm the details of your situation and respond accordingly.
  • For email inquiries sent outside of business hours (Saturday, Sunday, Public holiday, End-of-Year/New Year holiday period), we will check the details from the following business day. For inquiries regarding planned power outages or urgent matters, please contact the Call Center on 0800-777-3081.
  • Please note the forwarding or secondary usage of part or all of our company’s response to your inquiry, without our permission, is not permissible in the Copyright Act.

Frequently Asked Questions Top

Inquiry Form

  • Input

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  • Check

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  • Sent

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Please fill in the Required fields.

Inquiries

Inquiries and comments Required

Content type Required

Customer information

Name

Full name Required

Contact details

Phone number Required

Email address Voluntary

Address

Postcode Required

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Prefecture Required

Municipality Required

Age Voluntary

Gender Voluntary

Customer number Voluntary

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-

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Your customer number is the 14-digit number listed on your Notification of Electricity Usage, which you receive at your monthly meter check. Please enter your customer number if you know it.

Handling of Personal Information

  • We will only use the personal information input by customers in the inquiry form to check and respond to the inquiries and comments, etc. For these purposes, we will also save the details of the inquiries for a set period of time.
  • We will not provide a customer’s personal information to a third party, except in the following cases:
    • 1. When checking the facts in relation to the Kansai Electric Power Group companies and relevant parties mentioned in the inquiry
    • 2. When outsourcing work to a vendor with which we have concluded a non-disclosure agreement
    • 3. When we are legally required to provide such information
    • 4. When we have the individual’s consent to provide such information

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